QBQ! The Question Behind the Question Hardcover - 125 pages Putnam Publishing Group Have you ever heard questions like these? "Why do we have to go through all this change?" "When am I going to find good people?" "When is someone going to train me?" "When is that department going to do its job right?" "Why is this happening to me?" "Who dropped the ball?" "Why can't they communicate better?" "Who's going to solve the problem?" If so, QBQ! The Question Behind the Question is the book for you! "Congratulations on a great job with QBQ! I expect I will see it in bookstore shelves everywhere next to 'Who Moved My Cheese?' and 'Gung Ho!' It's the next big winner!" M.D., Vice President, Wells Fargo Corp. "I read your whole book on the plane and love it! It is clear, entertaining, and actionable. I'm getting copies for lots of people I know. Thank you for "demystifying" personal accountability for us all!" A.S., Director, Nationwide Financial
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